At Golf Apparel Store, we’re committed to delivering premium golf apparel with the same precision you expect from your swing. Our shipping and returns policies are designed to give you confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our premium golf apparel collections from Adidas Golf, Callaway, FootJoy, and Galvin Green. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Key Return Policy Points

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Return Shipping: Customer responsibility (except for defective items)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Golf headwear (all brands) that shows signs of wear
  • Any item without original tags or packaging
  • Items purchased more than 15 days ago

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Golf Apparel Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Product Name] (Quantity: #)
– [Product Name] (Quantity: #)

Reason for return: [Please specify – size issue, wrong item, etc.]

I understand I will receive instructions for returning the item(s) and that return shipping is my responsibility unless the item is defective.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Wait for Approval

Our golf-savvy customer service team will respond within 24-48 hours with:

  • Return authorization
  • Shipping instructions
  • Return address: 8380 Lockwood Road, Pasadena, US 21122

Step 3: Package and Ship

Securely package your return including:

  • Original packaging if possible
  • All original tags and labels
  • The completed return form (will be emailed to you)

We recommend using a trackable shipping service. Golf Apparel Store is not responsible for items lost in transit.

Step 4: Receive Your Refund

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • You’ll receive credit via your original payment method (Visa, MasterCard, JCB, or PayPal)
  • We’ll email confirmation when your refund is processed

Exchange Process

For size exchanges on our performance golfwear:

  • Follow the same return process above
  • Clearly state you’re requesting an exchange
  • Specify the desired size/color

Note: Exchanges are subject to availability. If your preferred item is out of stock, we’ll process a refund.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We cannot refund original shipping charges
  • Please mark the package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive a damaged or defective item from our premium golf collections (Adidas, Callaway, FootJoy, or Galvin Green):

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and send a replacement immediately

Need Help?

Our customer service team is ready to assist with any questions about returns or exchanges.

Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST

At Golf Apparel Store, we’re committed to your complete satisfaction with our premium golf apparel. Our policies reflect the same attention to detail found in every stitch of our performance golfwear.