Welcome to Golf Apparel Store’s FAQ section. Here you’ll find answers to common questions about our premium golf apparel, shipping policies, returns, and more. If you don’t find what you’re looking for, please contact our golf-savvy customer service team at [email protected].
Product Questions
What brands do you carry?
We specialize in premium performance golf wear from top brands including:
- Adidas Golf
- Callaway
- FootJoy
- Galvin Green
- Puma
What types of golf apparel do you offer?
Our product range includes:
- Performance shirts and sweaters (moisture-wicking and breathable)
- Weather-resistant outerwear (waterproofs and windproof tops)
- Technical shorts and trousers
- Functional headwear
How do I choose the right size?
Each product page includes detailed size charts specific to the brand. We recommend comparing your measurements to these charts for the best fit. If you’re between sizes, consider sizing up for layering pieces like Galvin Green Windproof Tops or down for performance-fit items like Adidas Golf Shirts.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 days delivery after processing
- Free Shipping (orders over $50 via EMS) – 15-25 days delivery after processing
How long does order processing take?
Our team carefully checks each item before shipping. Processing typically takes 1-2 business days after order placement. You’ll receive tracking information as soon as your carrier picks up the package.
Do you ship worldwide?
Yes! We’re proud to outfit golfers across the globe, excluding some remote areas in Asia. Our Efficient Global Delivery ensures your premium golf apparel reaches you wherever you play.
What if my order is time-sensitive for a tournament?
For urgent needs like Callaway Golf Waterproofs before rainy season tournaments, we strongly recommend our Standard Shipping option via DHL or FedEx for fastest delivery. Please order at least 3 weeks before your event to allow for processing and transit time.
Returns & Exchanges
What is your return policy?
We stand behind every product in our collection. You may return items within 15 days of delivery, provided they are:
- Unworn
- In original condition
- With all tags attached
How do I exchange an item for a different size?
Please follow our standard return process and place a new order for the correct size. We process exchanges this way to ensure you receive your replacement as quickly as possible.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your protection.
Payment & Account
What payment methods do you accept?
We accept all major credit cards:
- Visa
- MasterCard
- JCB
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment security is our top priority.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards or store credit. However, our free shipping on orders over $50 applies to gift purchases as well!
Customer Service
How can I contact customer service?
Our golf-savvy customer service team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm PST. Orders placed outside these hours will be processed the next business day.
Where is your company located?
Golf Apparel Store is headquartered at:
8380 Lockwood Road, Pasadena, US 21122 From this location, we ship premium golf apparel to golfers worldwide.
8380 Lockwood Road, Pasadena, US 21122 From this location, we ship premium golf apparel to golfers worldwide.
Still have questions? Our team is here to help you find the perfect performance golf wear for your game. Contact us at [email protected].